Seems only yesterday… It’s not long since we were in the happy position of being the ones pushing for all kinds of trendy, new-fangled ideas against a hidebound establishment. This blog seemed like a distant mirage – it was just too far outside the comfort zone of the way European institutions do communication to be a realistic prospect in any foreseeable future. Social networking, with communications officials out there using the first person to the whole world, was more remote still. Just think, even the idea of publishing users’ reactions and replies to our publications was radical and dangerous, one which could not be implemented on an institutional website. Well, all that was about one year to 18 months ago. (Just read some of the early posts on this site to see how far off it all seemed)
I say the “happy position”, because it is great (and easy) to be the cool guys constantly bidding for an idea and able to moan virtuously when the ol’ fuddy-duddies didn’t get it. Trouble is, they did!
What changed? For us, three factors. First, the world changed (not just for us, but for us too). The internet became what it is, technology moved on and we entered an era where NOBODY could ignore strange phenomena like MEPs’ speeches getting a million views in two days on YouTube or improbable Scottish singers becoming 50-million-view sensations…
Second, Obama happened. Politicians everywhere saw tangibly, and in the highest-stakes democratic contest in the world, how clever use of the modern internet for political communication can mobilise and motivate in ways hitherto unsuspected. Rightly enough, suddenly all politicians want a piece of that particular action.
How many times have we girded our loins, prepared our pitch, convinced that our latest scheme for something dangerously hip on the internet would be a tough sell to our flinty-eyed superiors, only to find the door wide open and be told to get a move on?
Third, the European elections loomed. Let’s not beat around the bush, EU people are worried that turnout could decline once more and the elections fail to receive the attention they are due. So the moment is propitious for trying new ideas, heading in new directions. Turnout is not determined by EU communications campaigns, but the cry went up nonetheless “we have to do whatever it takes!”
So, in a short space of time, we have an environment where suddenly the seemingly impossible, or, better, unimaginable, became urgent, where ideas which had hitherto been pushed in vain sailed through with barely a squeak. It was disconcerting: how many times have we girded our loins, prepared our pitch, convinced that our latest scheme for something dangerously hip on the internet would be a tough sell to our flinty-eyed superiors, only to find the door wide open and be told to get a move on? Will it last? Maybe not, but these are good times for innovation and it is hard to imagine how the internet genie can now be persuaded back into the bottle.
So why a hint of nostalgia for those sunny days when we banged our heads against a wall of seemingly implacable web-scepticism? Well, we’ve gotta do it now, haven’t we!
Someone once said be careful what you wish for… I sympathise. Once upon a time, the web team of the EP spent its days researching and writing articles for the headlines page of the EP website. It was a full time job, done well. It still is. (A full-time job, done well). But today your friendly web editors have one or two other things to keep them out of mischief:
+ moderating comments for our interactive features on the elections website
+ administering a MySpace profile, blogging, posting videos and photos, making friends, moderating comments
+ from today, very much the same for a Facebook page
+ managing a Flickr account, uploading photos, responding to users (and a separate “Guest photographer” photstream)
+ blogging on this blog (no, that’s a pleasure!)
+ getting out there, spreading the word, linking, commenting, posting, networking
+ and (soon) managing a new YouTube channel (part of EUTube)
Meanwhile, we’re not out of ideas yet. More projects are in the pipeline, but a degree of suspense about those for the moment.
It’s great, of course, and there is SO much more to be done (as a rather intimidating encounter with a man from the UK Central Office of Information recently brought home to me), but it’s also rather a lot of work in the meantime. It’s all very well to set up cool new social networking sites, to finally “get it” (thanks Nosemonkey), but once you’ve started there’s no going back. Social networks, by definition, need daily input, a truth the EP web team is discovering by doing.
So sooner or later, recognising a reality that public administrations traditionally feel hard to deal with, our strategy will have to be as much about what we are going to stop doing as about all the new things we can find to keep us busy. Just for now though, those elections continue to loom, all hands are on deck and there are seven weeks to go (it says so on MySpace) and, dammit, we’re enjoying it!






Discussion
No comments for “Yikes! Suddenly we are doing all this stuff”
Facebook comments: