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At work

Let’s hide the ugly truth underground?

“Could you be a bit more… flowery?” my boss asked me after having read a letter I had drafted. Flowery??? “Well, the text is perfectly alright but you are too much to the point… it is very short, very Nordic…” After some investigation I figured that my Latin boss back from the years did not know how to describe laconism. For him, the letter definitely did not qualify as institutionally polite. He expected bigger, more bubbly words, some play around it.

Well, I did not know how to do it and off the letter went.

Not that ugly

I was brought up thinking that directness serves as a value. It’s about being constructive. We don’t waste time. Especially other people’s time. So, we shoot out what we have. For example at school, the pupils were expected to say something in the class only when they were absolutely sure that they knew it right.

Therefore, labelling someone as “dumb head” was not uncommon. It has happen to to everyone, up to the level that my English teacher once confessed to my grandmother (teacher at the same school) that “I might not be high-school material”.

Fine, having experienced shameless criticism and directness in extreme levels, I should probably not have been hurt when I received this critical e-mail another day. Shamelessly direct message from a distant colleague, totally unpacked, not hidden into flowers. I thought it was rude! I was hurt!

So, the iron-Estonian is turning flowery? Probably. It is not difficult to get used to the institutional politness here. “Just to remind you all that working hours are from 9-18. Thank you!” said one of my superiors in the team meeting. You can just guess that the message was directed to someone who was probably showing up work little before lunch time. Saying but not really saying. Not saying but saying a lot. A bulk of mud wrapped in a silver paper with some beautiful red ribbons on with a “thank you” note on.

I understand that criticism is vitally necessary for things to move on. But how often it really does? It’s a delicate business. Often I see it taking few steps back ruining relationships, motivation and ability to cooperate. Isn’t it sometimes, more often than we think, better to keep the ugly truth underground?

Discussion

One comment for “Let’s hide the ugly truth underground?”

  1. My own experience within institutions is that the lack of open criticism in daily routine makes it very hard to voice any criticism when it is really needed because it quickly sounds rude.

    It’s like in the story with the naked emperor…

    But in a good personal or professional relationship criticism must be possible if you want to make things better. This doesn’t mean that you need to be unnecessarily rude, but it means that it should be agreed that everyone should tell when the emperor is naked.

    And then one can have an open discussion about both sides of the story and in the end one comes to an agreement that will serve the interest of the organisation or idea one is working for, not just one’s personal hopes never make any mistakes (which is an illusion).

    Posted by Julien Frisch | February 2, 2010, 18:25

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